Key SaaS Metrics Explained
MRR (Monthly Recurring Revenue)
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MRR = Number of Customers × Average Revenue Per User
`ARR (Annual Recurring Revenue)
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ARR = MRR × 12
`Churn Rate
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Monthly Churn = Lost Customers / Starting Customers × 100
`Customer Lifetime Value (LTV)
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LTV = ARPU / Monthly Churn Rate
``MRR Components
- New MRR: Revenue from new customers
- Expansion MRR: Upgrades and add-ons from existing customers
- Churned MRR: Lost revenue from cancellations
- Net New MRR: New + Expansion - Churned
Benchmarks by Stage
| Metric | Seed | Series A | Series B+ | Monthly Growth15-20%10-15%5-10% Gross Churn<5%<3%<2% Net Revenue Retention>100%>110%>120%